Contact FiveMProxy
support, incidents & pre-sales
Our team meets your technical questions, presales and partnerships. For quick exchanges, go to Discord ; for structured follow-up, use e-mail or the form.
Go to safe in minutes (L3/L4/L7 mitigation, POP routing).
How would you like to contact us?
Contact form
Discord (support & pre-sales)
Join our server and open a ticket - ideal for quick questions, current incidents, presales.
Schedules & languages FR/EN - working days - first response < 24 working hours (faster on Discord).
Customer support :
[email protected]Partnerships / dealers :
[email protected]Security / abuse / DDoS reporting :
[email protected]
Service status & incidents (live)
- Availability by region/POP and history of resolved incidents
- Planned maintenance and service window
- Impact details and chronology of each event
- E-mail/RSS subscription for automatic notification
Emergency - is your server under attack?
If your server is currently under attack, open a ticket on Discord and select “Critical incident”.
Not yet a customer? Start the’7-day trial (< 5 min, without card)
Provide key information :
- Server IP / port
- Start time & time zone
- Symptoms: packet loss, vocal, CPU spikes, etc.
- Host / firewall in place / actions already taken
- Logs or captures (if available)
Our commitments - what we stand for every day
Real availability, not just promised
We design to keep your server online : mitigation L3/L4/L7, nearest POP, cache CDN. When an event occurs, we communicate.
Transparency and clarity by default
A public status page details service health (by POP), incident history and maintenance. You'll know where we are and what we do.
Response time and priority
Support FR/EN, care immediate from critical incidents via Discord, first answer within 24 working hours for the rest.
Safety thought for FiveM/RedM
Protection 17 Tbps and logical XDP adapted to FiveM/RedM traffic: we filter the attack, we preserves the game (net voice, stable interactions).
Simplicity and support
Activation < 5 min, guided tutorials, clear panel. We also give you the best practices (anti-leak IP, basic rules for hosting providers).
Simplified, risk-free testing
7 days without card to validate latency, vocal and downloads ×10 on your server before committing yourself.
Frequently asked questions
Discord for quick questions and current incidents (open ticket).
E-mail for the written follow-up :
- Technical/Customer : [email protected]
- Partnerships and retailers : [email protected]
- Security, abuse and DDoS reporting: (technical/customer), [email protected]
Form if you prefer to centralize your request and attach files.
The majority of requests receive a first response within 24 hours.
Visit critical incidents are taken care of immediately via Discord (“Critical incident” ticket).
IP / port server
Start time & time zone
Symptoms (packet loss, voice, CPU peaks...)
Hosting / firewall in place + actions already taken
Logs / captures if available
The more precise the context, the faster the resolution.
Open a Discord ticket and select “Critical incident”.
Give the key info above (IP/port, time, symptoms...).
Not a customer yet? Start the’7-day trial** (without card)** to activate protection in < 5 min.
Yes. only to process your request and improve support.
You can request access, correction or deletion of your data.
See our policy : /confidentiality.
Need help? We'll get right back to you
- Dedicated L3/L4/L7 FiveM/RedM mitigation (17 Tbps)
- Minimal latency thanks to POP geo-routing
- Cache CDN ×10 for assets/mappings/resources
- 1,000 rotating proxies + port rotation (anti-spoof)
- FR/EN support - Simple panel - Guided tutorials